There is one editorial inbox for contacting this site: [email protected]. Use it to reach the desk for corrections, partnership inquiries, methodology questions, and general feedback. Corrections and methodology questions get a reply within 48 hours on weekdays, and a 5-day investigation cycle runs when a factual dispute is confirmed. Partnership proposals get reviewed weekly. The inbox does not handle player support, account access, or bonus negotiation, the operator's own support team covers all three.
This contact page exists so the right inquiry reaches the desk in the right shape. The site has one editor, one inbox, and four well-defined inquiry types you can use when you write in. The 48-hour weekday window has held on every inquiry type during the 2026 cycle. Sorting your email into one of those four types before you hit send saves a round of clarifying questions and gives your message a measurable response window. The conventions below are not bureaucracy, they are how a small editorial operation stays answerable in days instead of weeks.
How to contact casinonokycrequired editorial
Every email that lands in the editorial inbox gets routed into one of four contact streams. Each stream has its own subject-line tag, its own response window, and its own escalation path. Pick the closest match before sending, the inbox is searched and triaged by tag.
Tag, then write. A correctly tagged email lands in the right queue with the right SLA on its first pass. An untagged email is read but slower to triage, which slows the reply for everyone behind you in the queue.
Step 1: Correction request, factual error in a brand review or pillar page
This is the highest-priority way to contact the desk and the inquiry type meant to be easiest to send. Use it when you have evidence that something published is wrong, a KYC level number, a license issuer, a withdrawal limit, a bonus condition, a release date, anything verifiable. To run the correction efficiently the body of your email needs three things: the page URL where the claim appears, the specific sentence or claim you dispute, and a suggested correction with a source that can be independently checked (a regulator register, the operator's terms page, a BigWinBoard or SlotCatalog entry).
Subject convention: [CORRECTION] <page URL or brand name>
SLA: The investigation opens within 48 hours on weekdays. The full investigation runs a 5-day window during which the disputed claim gets re-checked against the operator's current public-facing data, the regulator registry, and at least one independent third-party source. If the fact is confirmed wrong, the page is updated, the JSON-LD dateModified is bumped, and a short correction note is added to the body explaining what was corrected and when. If the fact stands, the reply carries the evidence trail and closes the ticket.
Step 2: Partnership inquiry, affiliate program, sponsorship, or co-marketing proposal
The desk accepts partnership proposals from operators and from B2B vendors who want coverage. The proposal is reviewed against the four inclusion filters published in the scoring framework documentation, the same filters every brand on the shortlist had to pass. Commercial terms (revenue share, CPA, cookie length, hybrid models) are recorded for the commercial file, but they are not an input into the editorial decision. A brand is added to the shortlist only if every binary filter passes. A brand that fails any filter stays out regardless of how generous the affiliate offer is. This rule exists in writing because it has been tested in practice.
Subject convention: [PARTNERSHIP] <brand name>
SLA: Partnership inquiries are reviewed in weekly batches. There is no per-email SLA because the verification workload (regulator check, KYC trigger evidence, complaint history pull) varies by brand. Expect an acknowledgement within a week and a substantive reply within two to three weeks, sooner if the brand is already on the internal radar.
Step 3: Methodology question, academic, research, or journalist inquiry
Methodology questions arrive from academic researchers, gambling journalists, and operator compliance teams who want to know how their brand would be scored. The first answer to almost every methodology question is to read the public methodology write-up, which documents the four inclusion filters, the five scoring layers, the weights, the data sources, and the public-data refresh window in full. If something in that page is unclear, ambiguous, or needs a follow-up clarification specific to your use case, write in.
Subject convention: [METHODOLOGY] <short topic>
SLA: 48-hour weekday response. Methodology questions get answered in writing rather than over a call, because the answer often references documentation that should be quotable and linkable.
Step 4: General feedback, usability, suggested topic, broken link
The slower contact stream. Use it for anything that does not fit the first three categories: a typo on a page, a broken outbound link, a topic you wish got covered, a feature suggestion for the verification level checker tool, feedback on the responsible-gambling resources. Every message in this stream gets read but it sits behind the other three on the queue.
Subject convention: [FEEDBACK] <short topic>
SLA: One to two weeks. If the message identifies a broken link or a clearly bad UX (page not rendering, navigation dead-end, accessibility issue blocking screen-reader use), it gets promoted to the correction or methodology queue and responded to inside the 48-hour window.
Editorial response SLAs at a glance
The SLAs below are commitments for everyone who writes in, not aspirations. Missing the window is on the desk, not on you.
48-hour weekday response for [CORRECTION] and [METHODOLOGY] emails. The clock starts when the email arrives in the inbox and pauses over weekends and public holidays observed in the EU.
5-day investigation cycle for [CORRECTION] emails where a factual dispute is opened. Day 1 is acknowledgement, days 2-4 are evidence gathering and source verification, day 5 is publication of the corrected page (or the closure note explaining why the original stood).
Weekly review for [PARTNERSHIP] emails. No per-email SLA because the verification workload (regulator check, KYC trigger evidence, complaint history) varies by brand. Acknowledgement within one week, substantive reply within two to three weeks.
One to two weeks for [FEEDBACK] emails. Promoted to a faster queue if the issue is actually a correction or a methodology question in disguise.
The single contact inbox
One canonical address for everyone who wants to reach the desk, one human responsible, no marketing automation.
All four inquiry types route through this single contact inbox. There is no separate corrections@, partnerships@, or press@ address, the subject-line tags do the routing. If the subject is missing a tag the message still gets read, but the response slot is set by the inferred type, which is slower than letting the desk trust the tag.
Karssen Avelar reads the contact inbox personally. Replies come from his email signature, not from a no-reply alias. If a reply is delegated to another member of the editorial team (see who runs the editorial desk for the full team roster), the reply is signed by that person and copies Karssen.
What our editorial contact does NOT cover
This is the boundary list for editorial contact. The four categories below are out of scope, and that has to be plain because the alternative is either a frustrating non-reply or a wasted week of the player's time.
Player support escalations. This is an editorial review site, not a casino. The desk has no access to operator player accounts, balances, withdrawal queues, KYC documents you uploaded, or live-chat transcripts. If you have an unresolved support issue with an operator, the right escalation paths are the operator's own support channel first, then a public complaint board: the Casino.guru complaint forum and AskGamblers dispute service. Both run free mediation between players and operators and have a measurable track record of resolving locked-account, frozen-balance, and bonus-dispute cases. The editorial inbox will redirect a player-support email to one of these two services rather than handle it directly, because nothing useful can be done from outside the operator.
Personal account help. Same reasoning as above. The desk does not have credentials to operator accounts, cannot reset passwords, cannot unfreeze balances, and cannot expedite KYC document review. If you have been asked for documents you cannot provide, the practical alternatives are documented in the account verification help pillar and reading that page before writing in is the right first step.
Bonus negotiation. The desk reports on bonuses, it does not set them. The operator decides the welcome bonus, reload promotions, rakeback percentages, and wagering requirements. The desk has no ability to upgrade a bonus, waive a wagering requirement, or grant a player an exception to bonus terms. If a published bonus differs from what you received, the issue is between you and the operator, not between you and the desk. (If you believe the review misrepresents the bonus, that is a [CORRECTION] and welcome.)
"Why are you not covering brand X?" Coverage is decided by the four inclusion filters described in the editorial methodology, not by reader request. If a brand fails the filters, it does not get added regardless of how popular it is or how many readers ask. A coverage request gets a brief "filed for review" reply, and the brand goes into the watch list for the next quarterly re-evaluation. If a brand passes the filters, it enters the testing queue and appears in a later review batch.
Russian-language casinonokycrequired contact rules
Russian-language emails reach the desk through the same contact inbox: [email protected]. The subject tag stays in English ([CORRECTION], [PARTNERSHIP], [METHODOLOGY], [FEEDBACK]) because the routing scripts read English tags, but the body can be written in Russian and the response language matches the body language. Karssen reads and writes Russian, so a Russian-language correction request gets a Russian-language reply within the same 48-hour window.
Same inbox, same SLA, language matches body. No separate channel for Russian-language correspondence. The tag stays English for routing; everything else mirrors the writer's language.
For Russian-speaking readers, the Russian contact page repeats these conventions in Russian. The wider site context for unverified-play sits inside the no-KYC casinos pillar, which explains where correction requests on brand reviews tend to originate.
How we handle contact emails inside the desk
A short note on what happens to the email you send to the editorial inbox.
Storage. Inquiry emails are stored for response plus 90 days after the ticket is resolved, then deleted. The 90-day tail exists so that follow-up questions on the same correction or partnership do not lose context. Email addresses are not extracted into any contact list or marketing CRM.
No marketing list. The desk does not send unsolicited email. If you write in once, you will not receive a "thanks for getting in touch" follow-up sequence, a newsletter signup prompt, or a re-engagement message six months later. The contact inbox is one-way apart from the reply to your specific message.
No sharing. Sender email addresses are not shared with affiliate partners, advertising networks, or any third party. The full data-handling rules are in the site privacy policy, which covers cookies, analytics, and the IP-address logging done by the hosting provider for security purposes.
Why the editorial team answers in days, not weeks
Most editorial sites in the affiliate-driven gambling space do not publish response SLAs because they cannot meet them. The economics of high-volume affiliate content reward publishing speed over correction speed, and correction requests are an unfunded liability against that revenue model.
Correction is the normal cadence, not extra work. Two-source attribution runs on every fact, every 90-day cycle. A correction is that same workflow applied to one specific page. That is why the 48-hour window is realistic.
The desk works the other way around. The editorial correction workflow is the same workflow used for the public-data refresh window (see Rule 2 of the editorial policy on two-source attribution), so a correction is not extra work outside the normal editorial cadence, it is the normal editorial cadence applied to a specific page. That is why the 48-hour window is realistic and why it gets published as a commitment.
If a reply slips the window for an avoidable reason on the desk's side, that gets acknowledged in the reply rather than backdated. SLAs only mean anything if they are measured against the calendar, not against the convenient fiction of "we got to it as soon as we could."
Часто задаваемые вопросы про contact (extended PAA)
The contact page reading aligns with the framework rather than acting as marketing copy. Every commitment on the page is measurable against the calendar and against the published response logs in the trust-files. The reading carries the same verification-intelligence standard as every other shortlist page on the site.
